Customer Service Coordinator

Working at Rosemex

Founded in 1969, the Rosemex Group / Mecar Métal Inc. specializes in the manufacturing and marketing of high-quality heat exchange products used for heating and ventilation in institutional, commercial, and industrial buildings.

Job Summary

Reporting to the Customer Service Supervisor, the incumbent serves as the primary link between customers, the sales team, and the plant. They are responsible for the end-to-end management of the order cycle, from initial technical validation to production scheduling and final delivery. This role requires a solid technical understanding as well as an exceptional ability to manage priorities within a complex manufacturing environment.

Main responsibilities

As a Customer Service Coordinator, you will perform the following tasks:
  • Answer clients' phone calls and determine their needs;
  • Confirm delivery dates to customers;
  • Record orders, assign project numbers, review contracts, verify standard and special discounts, validate prices, confirm orders;
  • Resolve issues regarding customer orders;
  • Production of standard heating, heating and valve products;
  • Transportation coordination for certain projects in collaboration with the transportation coordinator;
  • Ensure customer satisfaction;
  • Application of company procedures;
  • Ensure the quality of the work according to the company's standards and the ISO manual;
  • Ensures that all relevant information is kept up to date and entered into the production schedule;
  • • Perform all other related tasks related to the position.

Key Required skills

  • Ability to work in a fast-paced environment;
  • Solution-oriented: ability to make decisions, solve problems and set priorities;
  • Versatility: versatile, open, resourceful and autonomous person who likes to work in a team;
  • Mobilizing leadership;
  • Developed political acumen;
  • Oriented towards excellence in customer service;
  • Autonomy and initiative;
  • Perfect bilingualism (French and English) both orally and in writing.

Requirements

  • DES or equivalent in education and experience;
  • Knowledge of heating and ventilation, bilingual, Office environment, able to use in-house ERP software;
  • 1 to 3 years of experience in a similar position;
  • Data entry skills, good communication, stress management, priority management, autonomous, decision-making skills, diplomacy, negotiator.

Benefits

  • Competitive salary based on experience.
  • Permanent and stable position.
  • Opportunities for advancement (based on candidate qualifications)
  • RRSP with employer contribution
  • 3 days of paid sick leave per year.
  • 12 statutory holidays per year.
  • Conveniently located near Highway 30.
  • Casual dress code.
  • Group insurance plan (60% employer-paid).

Location : Saint-Bruno-de-Montarville, QC. Position : Full-time, Permanent

The masculine gender is used without discrimination and solely for the purpose of shortening the text.